COVID-19 POLICY

• All clients must wear mask during your appointment

• Hand hygiene will be enforced upon arrival (hand sanitizer or washing hands)

• If you are sick/been exposed or have COVID-19; Please do not book an appointment until you properly self-quarantine

Please read policy below thoroughly before booking an appointment 

• Please come to your appointment with hair washed & blow-dried out. I do not wash hair

• Cash , Zelle , Apple Pay or Square is accepted for payment

• $25 non-refundable deposit is required for booking; the deposit will be deducted from the total price. Deposit is transferrable if you reschedule your appointment within 48 hours

• I am located in Severn, MD (by Arundel Mills Mall) address will be sent to you 24 hours in advance of appointment

• I do not go over another stylist work

• Reused bundles should be wash, dry & organized

• Same day / Squeeze -in emergency appointments are an extra $75 fee, please contact us before booking the appointment.

• Appointments booked after 7:00 PM are considered same-day for the following business day. For example, if you book at 7:15 PM on Wednesday for a Thursday appointment. To ensure availability, please contact us before completing any after-hours booking.

• Hair is not included in any sew-in or wig service (only when purchasing a wig for sale/please reach out if you need bundles for a sew-in)

• All installs/wigs cover up to 3 bundles of hair; Each bundle after is an additional $15

• Closure and wigs should be dropped off at least 3-5 days prior to appointment

• Coloring service is extra Hair will need to be given 7 days prior appointment

• 60 percent or the total price is mandatory for pre-order wigs

• Please book for the service you want; be sure to add styling, cuts, etc. and everything you desire

• Travel is additional fee depending on the distance

• Please notify me if you’re running late; after 15 min, there will be a $15 late fee. After 30 min, appointment may be canceled or rescheduled unless proper notice is given

• No call/no show = No further appointments

• No extra guest: However, expectations may be made upon appointment (please contact me in advance)

• There are no refunds, exchange or returns on any wigs, hair appointments, hair accessories/ product due to sanitary reasons; please fully read the product’s description before purchasing

• By booking an appointment, you agree to all terms and conditions above; Thank you in advance for your cooperation

RETURN

Due to sanitary reason all wigs, and hair accessories /product are final sale. Please read the product description before purchasing to ensure you are ordering correctly.

There is no refund, exchange or returns; That does not mean your satisfaction will not be guarantee Jha moiselle hair will try to accommodate the best way. If you have any issue or concerns, please contact jhamoisellehair@yahoo.com

SHIPPING 

• All packages are shipped using USPS

• Please allow 24-48 hours for your payment to be processed

• Billing and shipping address must match

• We are not responsible for late shipments due to holidays, COVID-19, or inclement weather,

• Shipping confirmation email will be sent with tracking number when package has been shipped out

• Weekend and holidays do not count as business days

• We are not responsible for any lost or stolen items after items has been shipped out

Processing times 

Custom unit turn around is typically 3-14 days; but can vary depending on the volume of unit’s orders in progress 

Pre-orders will be processed and shipped within 7-21 days

Ready to ship/ pickup orders 1-2 business day after your payment (excluding holidays and weekend)